SnowAcademy Loyalty Programme



The entire content of this website, all texts, images, graphics and logos as well as other files made available for download from this server are protected by copyright and/or trademark law.

The use of this website and downloads is permitted exclusively for private non-commercial use. Any other or further use, e.g. for commercial purposes, as well as copying or distribution, requires the prior written consent of Jakob Eder - Hotel Reiterhof GesmbH & COKG.

We do not warrant the topicality, accuracy or completeness of the information presented on the website, including technical information about products or services. The products and services presented on this website may have changed in the meantime. The downloading of files made available on this server is at the user's own risk. Any liability for direct or indirect damage resulting from this or from further use is excluded. This also includes loss of data and loss of profit.

We are not responsible for the content of external websites to which links are provided on this site. These links are only intended as a support for the viewer. We have no influence on the content of such linked sites and the content of linked sites is not part of our internet presentation.

Invoices may also be issued by Jakob Eder - Hotel Reiterhof GesmbH & COKG by e-mail, provided that the customer agrees to receive invoices electronically, otherwise they will be issued in paper form. Electronic invoices will be sent to the customer by e-mail in PDF format to the e-mail address provided by the customer for the purpose of receipt.

In this case, the customer is required to create the technical conditions to enable him to retrieve the invoice as agreed. The customer shall notify us immediately of any change in the e-mail address designated for electronic invoicing. The fees shall become due for payment on the day on which the invoice is sent by e-mail and can be retrieved under normal circumstances.

The customer may revoke the consent to the electronic invoice dispatch at any time in writing.

GTC - Ski + Board Rental for Rental Customers

1.1. Scope of the GTC - General Terms and Conditions
1.1 For business relations between Ski + Board Rental by Snowcademy (hereinafter referred to as: "Ski + Board Rental") represented by Jakob Eder - Hotel Reiterhof GesmbH + COKG and the contractual partner (hereinafter referred to as: "customer") these General Terms and Conditions (hereinafter referred to as: "GTC") shall apply exclusively in the respective valid version. The valid version of the GTC depends in each case on the time of the relevant offer submission by the Customer. These GTC shall apply upon confirmation of the order by the Client.

1. Contractual parnters
The contractual partner of this rental contract, in addition to the customer, who is making the booking on site or online via or (hereinafter referred to as the booking platform), is Jakob Eder Hotel Reiterhof GesmbH & COKG, Schischulstrasse 277, 5753 Saalbach or Dorfplatz 533, from whom the rental item is collected or paid for. The specific contractual partner - Jakob Eder - Hotel Reiterhof GesmbH & COKG - can also be seen on the pick-up slip of the rented item.

2. Rental item
All winter and summer sports equipment and additional products (skis, snowboards, ski boots, snowboard boots, cross-country skis, cross-country ski sets, touring skis, touring ski sets, helmets, poles, protectors, sledges, etc.) that can be booked for hire on the booking platform are hereinafter collectively referred to as the booking and include all winter sports equipment of all categories and age groups. Enquiries (e.g. group enquiries) and bookings (e.g. online booking) are hereinafter uniformly referred to as booking.
Lift passes are issued directly at the respective rental location on the basis of the data provided.

3. Rental conditions
The rental are subject exclusively to the following conditions.

3.1 By making a booking, the customer confirms that he/she has full legal capacity and is therefore at least 18 years of age.

3.2 Until the rental price has been paid in full (online or in the rental shop on site), the rental object will not be handed over by the Rental Firm.

3.4 The booking platform contains the presentation and bookability of rental items of the respective rental shop. After completion of the booking process with or without payment, the booking platform automatically generates a voucher (reservation confirmation) which is sent to the customer by e-mail and also makes this voucher available for download on the final booking page. With this (printed) voucher, the customer can collect the booked rental item from the rental shop. Furthermore, the booking information is forwarded to the rental shop concerned. After the rental, the customer automatically receives an e-mail with a request for feedback.

3.5 By completing the booking, the customer confirms the correctness of his personal data, which is used for the professional setting of the sports equipment. The customer may not change the setting made by the rental shop on his own authority.

4. Obligations of the Rental Customers
The customer is fully responsible for the rental object and must use it with care in accordance with its function and conditions of use. If the rental object already has defects at the time of rental, the customer may - if the rental shop cannot remedy the defect - exchange it or withdraw from the contract. Passing on the rental item to third parties is not permitted. The customer must ensure, that the rental item is stored in such a way that prevents that it is being mistakenly removed or stolen. The rental object is not insured unless insurance is taken out. In the event of theft resulting from noncompliance with stipulated storage obligations, the customer shall be liable for the fair market value of the object in question.

5. Validity
5.1 The reservation order becomes valid upon receipt of the reservation confirmation.

5.2 Rentals after 2pm will only be charged from the following calendar day. If the rental object is returned before 10am, the current calendar day will not be charged.

5.3 The rental shop will hold the rental item until the close of business on the first day of the reservation. After this time, the reservation loses its validity. If the reservation cannot be used for any reason, we will refund any deposit paid for the reservation up to 24 hours before the start of the rental period..

5.4 The rental price is only valid for consecutive days.

5.5 For online bookings made less than 48 hours in advance, the specific ski model requested cannot be guaranteed.

6. Right of Withdrawal
6.1 In case of injury or illness of the customer during the rental period, we will refund the money for the remaining rental period, provided that the rental object is returned immediately.

6.2 In case of cancellation, please contact the rental shop directly (contact details on booking confirmation) or send an email to
There is no charge for cancellations up to 24 hours before the start of the rental period.

7. Theft of or damage to the Rental Object
The rental object is generally insured against damage. In the event of theft, however, a deductible is to be paid as follows:
a. when booking the Learn2Ski, All Mountain, Economy category: € 150,-.
b. when booking the Premium, Performance category: € 250,-.
c. when booking the Exclusive, Superior category: € 350,-.
By paying a one-time fee of € 6,- for a rental period of one day, € 10,- for a rental period of maximum two days or € 16,- for a rental period of three days or more, the above mentioned deductible will be waived in case of theft. In the event of theft, a police report must be submitted; if the police report is not submitted, the current value of the rental object must be reimbursed.
In the event of wilful damage, the customer shall pay the repair costs. If a repair is not possible for this reason, the customer shall reimburse the current value of the product.

8. Prices, Payment and Discounts
8.1 All prices include of all taxes and duties applicable at the time of booking, less an optional discount. Prices are displayed in euros (€, EUR). Payment is only possible in Euro.

8.2 The booking can be paid by the following means of payment:
- Credit card (Visa, Mastercard)
- Instant bank transfer - Klarna
- Cash (only on site)
Any other charges arising from the payment not caused by the Rental Firm (bank commissions, exchange rate-related bank charges, etc.) shall be borne exclusively by the Client.

8.3 The stated online discounts (special discounted price at one of the rental shops) and/or discount codes cannot be combined with each other.

9. Participation in the SnowAcademy Loyalty Programme
Registration and participation in the SnowAcademy Loyalty Programme presupposes that the customer has disclosed their email address on the occasion of a booking and has not objected to the sending of promotional emails. If the customer objects to the sending of e-mails, this therefore also leads to the end of participation in the SnowAcademy Loyalty Programme mailing at the same time.

After the first booking in rental or school, the customer receives a bonus of 5% on the total value of the reservation of the new booking period in the following year. The bonus increases with further reservations/bookings up to a maximum of 10%.

The SnowAcademy Loyalty Programme does not apply to lift tickets, deposit and insurance. The SnowAcademy Loyalty Programme can be combined with other discounts, whereby a maximum of two discount combinations are possible.
The Rental Business reserves the right to change the SnowAcademy Loyalty Programme mailing unilaterally at any time in the future by changing the conditions and publication on the website, or to discontinue it altogether. A SnowAcademy loyalty bonus already issued, remains valid after the end of the SnowAcademy loyalty programme mailing and can be redeemed until the respective expiry date.

10. Binding Adjustment
Ski boots will be fitted to the ski binding. If both rental items are rented, they will comply with the safety specifications of ISO standard 11088.

In the course of handing over the rental item, a separate safety check and adjustment in accordance with ISO./ÖNORM will not be carried out. If requested and obligatory for own equipment (e.g. own ski boot and rental ski or own ski and rental boot), an inspection and adjustment according to ISO/ÖNORM will be carried out. For this top safety adjustment (=electronic binding check) according to ISO standard 11088, a fee of € 10.00 gross will be charged.

This adjustment takes approx. 10 minutes on site. Should the customer not have a top safety adjustment made for the rented material (skis and boots), the ski binding will be adjusted by hand according to ISO number.

11. Liability
No liability is accepted for accidents of any kind In particular the lessor shall not be liable for any damage resulting from incorrect information provided by the customer - in particular in connection with the binding setting.
The customer acknowledges that the lessor makes the booking platform available as a service without obligation and revocation at any time. The customer therefore has no claim to use and function of the booking platform in general or according to a certain state of the art. In particular, the lessor assumes no responsibility for the uninterrupted availability of the platform and the data managed therein. Due to the nature of the internet, transmission times and transmission quality of data depend on the load on the internet. In addition, according to the current state of the art, it is not possible to develop and operate software completely free of errors and to exclude all uncertainties in connection with the Internet. In this respect, the Lessor assumes no liability in the event of (temporary) unavailability of the booking platform or for faulty transmission of bookings.

12. Exchanges
A model change of the rented sports equipment is possible within the booked category free of charge. If a piece of sports equipment is changed to a higher category, the surcharge according to the price list must be paid in advance online or on site. The respective rental conditions of the rental shop on site apply.

13. Data processing
The Rental Firm stores and processes certain personal data within the scope of your booking online or in one of the shops for the purpose of processing the booking, as well as for participation in the SnowAcademy Loyalty Programme mailing and generally for marketing purposes. Detailed information on the content and scope of this processing of data within the meaning of Art. 13 and 14 DSGVO can be found on our website under privacy policy.


Closing Provisions

Applicable law, place of performance, place of jurisdiction
Only Austrian law shall apply to the order, its execution and the claims arising therefrom, unless otherwise agreed.
Place of performance is the location of the central branch of Jakob Eder - Hotel Reiterhof GesmbH & COKG.
Place of jurisdiction: Zell am See

Data protection
Your personal data will of course be treated confidentially and will not be passed on to third parties. Further information on data protection can be found under customer card, data protection or

Liability for links
Despite careful control of the contents, we do not assume any liability for the contents of external links. The operators of the linked pages are solely responsible for their content.

Picture credits
Faistauer Photography
Graphic Advertising Nill Roos Geh Ablinger
Salzburgerland Tourism/Günter Breitegger
Salzburgerland Tourism/Markus Greber
Schmittenhöhebahn AG
Schmittenhöhebahn AG/Felch
Schmittenhöhebahn AG/Lienbacher
Dream image by Gerhard Wolkersdorfer

The disclaimer applies

Google Analytics and use of Retargeting Functions

"This website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymisation is activated on this website, your IP address will, however, be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link"

Display of interest-related advertising with the help of ""Retargeting""
This website uses so-called ""Retargeting-Tags"". ""Retargeting Tag"" refers to a JavaScript element which has been placed in the source code of the website. If a user visits a page on this website containing a retargeting tag, a provider of online advertising (such as Google) places a cookie on the computer of the user, assigning it to corresponding retargeting target-group lists. This cookie may also influence other retargeting campaigns (“interest-related advertising”) which are run on other websites. Studies have shown that the display of interest-related advertising is more appealing to users than advertising which has no direct reference to personal interests or previously visited websites.

Settings and Deactivation Options
Third-party providers, including Google, use these cookies to display ads based on prior visits to our website by the user. This process does not entail storage of any personally identifiable information. Users of this website may deactivate the use of cookies by Google, by going to Google’s ""Ads Settings"" page. Furthermore, users may also deactivate the use of cookies from third-party providers by visiting the deactivation page of ""Network Advertising Initiative"" and making changes to their settings as appropriate.
Google Ads Preferences:
Settings and deactivation options from ""Network Advertising Initiative"":

CTG for Ski + Snowboardschool Costumers


1. Scope of Application of the General Terms and Conditions - GTC
1.1 For business relations between the Snowcademy (hereinafter referred to as: "ski school") and the contractual partner (hereinafter referred to as: "customer"), these General Terms and Conditions (hereinafter referred to as: "GTC") shall apply exclusively in the respective valid version. The valid version of the GTC depends in each case on the time of the relevant offer submission by the customer. 1.2.

1.2 The ski school provides services to the customer in the area of skiing and snow sports. This includes, among other things, the provision of skiing, snowboarding and cross-country skiing lessons, guiding and accompanying on ski tours (as defined in § 1 para. 1 T-SSG 1995) as well as related activities (hereinafter referred to as "courses"). These GTC apply to all services of the ski school in this context.

1.3 Provisions deviating from these GTC shall only apply in the event of an express written agreement between the ski school and the customer. Contradictory terms and conditions of the customer shall have no effect on
the business relations stated in point 1.2.

2.  Conclusion of contract
2.12. The conclusion of a contract between the ski school and the customer is possible both electronically (online booking) and in the business premises of the ski school (conclusion of the contract by handing over a payment slip).

2.2. The submission of a fully completed online booking by the customer constitutes a legally binding offer to the ski school to conclude a contract for the services advertised by the ski school. The ski school sends an order confirmation to the customer based on such an offer. A contractual relationship between the ski school and the customer only comes into being through the transmission of this order confirmation.

2.3. The customer's declaration to an employee of the ski school that he/she wishes to make use of the ski school's services constitutes a legally binding offer to the ski school to conclude a contract. Only
contractual relationship between the ski school and the respective customer comes into effect through the payment of the desired service and the issuing of a payment voucher.

2.4. The booking confirmation and/or the payment receipt serve as proof of the use of the booked service and are to be presented by the customer to the respective course instructor at the start of the course.

2.5. The ski school is not obliged to inform the customer of a rejection of online bookings. If the customer's offer is not confirmed by the ski school within a period of 2 (two) weeks from receipt, the customer's offer shall in any case be deemed not to have been accepted.

3. right of withdrawal when concluding a contract by telephone, web form or e-mail
3.1. The services offered are "leisure services" within the meaning of the Distance and Outward Transactions Act (FAGG).

3.2. There is no right of withdrawal for leisure services pursuant to § 18 para. 1 no. 10 FAGG.

4. Right of withdrawal
4.1 The client is entitled to withdraw from the contract unilaterally and without any further obligation, in particular without any obligation to pay a fee or a cancellation fee, in writing (email is sufficient) under the conditions stated below.

4.2 In the case of private courses, withdrawal is permitted no later than 14 days before the first day of the start of the service without any further obligations on the part of the customer.

4.3 In the case of group courses (i.e. the client has booked a group course; this does not include bookings for groups of people), withdrawal is permitted no later than 14 days before the first day of the start of the service without any further obligations on the part of the client.

4.4 In the case of group courses, in addition, in the event of illness or accident which makes participation in the booked service impossible, a withdrawal is permissible for the period from the occurrence of the impediment, if the customer presents a medical certificate to the ski school without unnecessary delay. The ski school shall, at the customer's discretion, either issue a credit note for the proportionate fee to be paid or pay the proportionate fee back to the customer within 14 days.

4.5. The receipt of the letter of withdrawal by the ski school is decisive for the observance of the deadline. In order to meet the respective deadline, it is necessary that the letter of withdrawal is received by the ski school at the latest 24 hours before the deadline expires. Transmission errors and the like shall be at the expense of the customer.

4.6. In all other cases, the customer is not entitled to withdraw without the express written consent of the ski school and must pay the full fee. This also applies in particular to the case of non-appearance or late appearance on the agreed date.

4.7. The ski school is entitled to withdraw from the contract at any time if the customer participates in courses under the influence of alcohol, drugs or medication which no longer guarantees safe participation. The same applies if the customer persistently disobeys the instructions of the ski school, the instructors or the support staff (see point 9.4.). In the event of such a termination of the contract, the customer shall not be entitled to any claims; in particular, he/she shall also be obliged to pay the full fee.

4.8. If the minimum number of participants for group courses is not reached (half-day courses: 4 people - MAX5 children's courses: 2 people), Snowacademy reserves the right to shorten the course times accordingly or to refund the course fee on a pro rata basis.

5. Impossibility of the service
5.1. If it is not possible to provide the service for safety reasons (e.g. weather conditions, avalanche danger, etc.), the ski school is not obliged to provide the service. It is solely at the reasonable discretion of the ski school to assess the impossibility of providing the service, whereby a partial impossibility - e.g. no skiing lessons are possible on three out of five days - does not affect the provision of the possible part of the service. 5.2 In the event of (weather conditions, avalanche danger, etc.) the ski school is not obliged to provide the service.

5.2. In the event of the (partial or complete) impossibility of performance in accordance with point 5.1, the ski school will repay the pro rata fee to the customer within 14 days. The customer shall not be entitled to any further claim.

5.3. Force majeure, in particular epidemics, pandemics, official measures such as closures, other unforeseeable and unavoidable events shall release the ski school from its service obligations.

5.4. In the event of the (partial or complete) impossibility of performance in accordance with point 5.3, the ski school shall either issue a credit note for the pro rata fee or pay the pro rata fee back to the customer within 14 days. The customer has the right to choose in this respect. The customer shall not be entitled to any further claim. A possible right of withdrawal according to § 10 para. 2 Package Travel Act remains unaffected.

6. Prices, Payment Modalities
6.1. All information - in particular price lists of the ski school on the internet, in brochures, advertisements or other information carriers - are non-binding for the ski school. The ski school reserves the right to make changes at any time.
6.2. All price quotations are in EURO (€) and are to be understood as gross including any statutory value added tax, unless otherwise stated.

6.3. Costs for ski tickets or ski equipment are not included in the course fees. These must be purchased by the customer at his own expense and brought along.

6.4. The ski school's claim for payment against the customer arises upon conclusion of the contract. Payment is due at this time. In the case of online bookings, however, payment shall be made immediately when the offer is made using one of the payment methods set up for online bookings. If the customer's offer is not accepted by the ski school, any amount already paid will be refunded within 14 working days using the same payment method as the customer used.

6.5. In the case of other booking methods, e.g. by email or directly on site, payment of the course fee can be made within 1 day of the conclusion of the contract by transfer to the account of the ski school or in cash on site.
but must in any case be received by the ski school before the start of the course. All expenses - in particular bank charges - in connection with the payment of the course booked with the ski school shall be borne exclusively by the customer.

6.6. The customer may only offset counterclaims that have been legally established by a court of law or expressly recognised by the ski school and in the case of insolvency of the ski school. Legal rights of retention are not affected by this point of the contract.

6.7. Default of payment occurs without further notification of the ski school. In the event that the customer defaults on a payment, the ski school is entitled to charge the customer the statutory default interest and all additional costs and expenses incurred, in particular collection or legal fees. In the case of outstanding claims, the ski school may offset payments made by the customer against the customer's outstanding claims at will, irrespective of any dedication by the customer. In the event of non-payment of a claim, all other claims against the customer shall also be due immediately.

6.8.The place of performance for all obligations to be fulfilled by both the ski school and the customer is the location of the ski school's registered office.

7. Provision of Services
7.1. The customer must be present for the provision of services at the assembly point of the ski school or at another location in the ski school area announced by the ski school in good time before the start of the course.

7.2. The ski school reserves the right to change the meeting point of the courses at short notice. In these cases, the customers will be informed by the ski school.

7.3. The ski school undertakes to use only qualified teaching or childcare staff for the respective service.

8. Limitation of liability
8.1. In connection with the courses offered, the ski school does not guarantee the training success of the course participants.

8.2. The ski school is not liable - with the exception of personal injury - for damage, insofar as the damage is not due to intentional or grossly negligent behaviour on the part of the ski school itself or a person attributable to it and the behaviour causing the damage does not concern the main obligations arising from the contract concluded. 8.3 The ski school accepts no liability for damage caused by the customer during the performance of the agreed service without fault.
8.3. The ski school accepts no liability for damage caused by the customer to himself/herself or to other persons during the performance of the agreed service through no fault of the ski school.

8.4. Irrespective of fault, the ski school is not liable for loss of profit, pure financial losses and consequential losses, insofar as these exceed 3 times the service fee.

8.5. The client is advised that failure to wear a crash helmet in the event of injury may constitute contributory negligence on the part of the client, which is why the client is advised to wear or, in the case of avalanche equipment, to carry a crash helmet and other safety equipment recommended for the service booked in each case (e.g. avalanche transceiver for trips in open terrain). Crash helmets and safety equipment generally reduce the risk of injury.

8.6. It is expressly stated that the practice of snow sports is associated with numerous risks and that there is an increased risk of injury or even death, especially when touring or skiing in open terrain,
in particular due to avalanches, which cannot be completely ruled out.

8.7. The client acknowledges that rescue from slopes or in open terrain is often associated with high costs. The customer is therefore advised to take out appropriate insurance, especially as the ski school is not liable for rescue and air rescue costs, unless the ski school or a person attributable to it has caused these rescue and/or air rescue costs through intentional or grossly negligent behaviour.

9. Obligations of the customer
9.1. The customer must inform the ski school truthfully and comprehensively about his/her abilities and experience in the respective snow sport booked and must independently ensure that he/she has the appropriate equipment according to the state of skiing technique and the external conditions. The customer must inform the ski school of any health problems or impairments. 9.2.

9.2. Furthermore, the customer undertakes not to participate in the ski course in the event of feverish infections, infectious diseases and illnesses accompanied by diarrhoea and vomiting. If the customer has booked a group course, he/she may exercise the right of withdrawal provided for in point 4.4 of these GTC upon presentation of a medical certificate.

9.3. Before the start of the lessons, the customer must arrange for his ski equipment (in particular ski bindings) to be checked by a specialist company.

9.4. The customer must follow the instructions of the ski school, the instructors and the supervisors. Failure to follow instructions and warnings shall entitle the ski school to terminate the contract immediately. This also applies if customers display improper behaviour, in particular towards other course participants.

10. Privacy Policy
10.1. Further information can be found in the Ski School's Privacy Policy, which is available under PRIVACY POLICY.

11. Other Provisions
11.1. There are no verbal ancillary agreements to these GTCs. Subsidiary agreements of any kind, amendments or supplements must be in writing in order to be effective. This shall also apply to any waiver of this written form requirement.

11.2. For all disputes arising from legal transactions based on these GTCs, the applicability of substantive Austrian law shall be deemed agreed, to the exclusion of Austrian private international law.

11.3. If the customer is an entrepreneur or consumer domiciled outside the scope of the EuGVVO1 or the Lugano Convention2 (these are all countries with the exception of the EU member states, Switzerland, Norway and Iceland), all legal disputes arising from or in connection with these General Terms and Conditions and/or contracts between 1 Regulation No. 1215/2012 of the European Parliament and Council of 12. Convention on Jurisdiction and the Enforcement of Judgments in Civil and Commercial Matters, concluded in Lugano on 16 September 1988, the ski school and the customer concerning the provision of ski school services, the court with subject-matter and local jurisdiction at the registered office of the ski school is agreed as the exclusively competent court. 11.4.

11.4. Insofar as the customer is a consumer domiciled within the EU or the area of application of the Lugano Convention, the statutory provisions on jurisdiction shall apply.

11.5. If one or more of the provisions of these GTCs is/are invalid, such legally valid provisions shall be expressly agreed between the ski school and the customer as come closest to the economic purpose of the invalid provision. The validity of the remaining
provisions shall not be affected by a void provision.

11.6. All rights and obligations arising from these GTC shall pass to any legal successors of the ski school..